Review of the Consumer Protection Act, 2019 in light of the Lessons from the Transnational Jurisdictions

Abstract

The Consumer Protection Act, 2019 marks a significant shift in the Indian legal system by bolstering consumer rights and addressing emerging problems in the digital era. Product liability, e-commerce regulation, and the establishment of a Central Consumer Protection Authority (CCPA) to oversee consumer rights are all covered by the law, which supersedes the Consumer Protection Act of 1986. In order to compare India’s consumer protection system to international best practices, this paper examines the Act’s salient aspects and takes inspiration from other jurisdictions. This research identifies areas of agreement and difference between the Act and regulations like the General Data Protection Regulation (GDPR) of the European Union and the Federal Trade Commission Act of the United States. Notably, India’s e-commerce regulations are similar to those in countries like the European Union, placing a strong emphasis on consumer permission, openness, and grievance procedures. Global trends in combating deceptive advertising, unfair commercial practices, and data privacy are also reflected in the Act. Nonetheless, there are still issues with consumer knowledge and compliance, as seen in a number of global scenarios. Strong enforcement measures are emphasised in nations like Australia and Canada, which India might adopt to improve compliance.